Support & Community

Get help when you need it. Here are all the ways to reach us and get support for the Perfex CRM SaaS Module.

We're committed to helping you succeed with your SaaS platform. Here's how to get help when you need it.

Support Channels

Official Support Portal

• URL: themesic.com/support

• Best for: Technical issues, bug reports, feature requests

• Response time: Typically within 24 hours

CodeCanyon Comments

• URL: Module Page on CodeCanyon

• Best for: Pre-sale questions, general questions

• Response time: Typically within 24-48 hours

Documentation (You're Here!)

• Best for: Self-service help, setup guides, troubleshooting

• Available: 24/7

Video Tutorials

• URL: Video Tutorials

• Best for: Visual learners, step-by-step walkthroughs

• Available: 24/7

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Before Contacting Support

To help us resolve your issue faster, please have the following ready:

Information to Include

Information	Where to Find It
Perfex CRM Version	Setup → System/Server Info
SaaS Module Version	Setup → Modules
PHP Version	Setup → System/Server Info
MySQL Version	Setup → System/Server Info
Hosting Type	Your hosting provider's dashboard
Error Message	Screenshot or copy the exact error
Steps to Reproduce	What exactly you did before the error occurred

Quick Troubleshooting Steps

Before contacting support, try these quick fixes:

1. Clear your browser cache and try again

2. Check the SaaS Activity Log for error details

3. Review the Troubleshooting section — your issue might already be documented

4. Check PHP error logs on your server for detailed error messages

5. Try in a different browser to rule out browser-specific issues

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Professional Installation Service

Don't want to handle the technical setup yourself? We offer a professional installation service:

• Module installation and activation

• MySQL configuration

• DNS and domain setup

• SSL configuration

• Landing page setup

• Testing and verification

Learn more: Installation Service

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Feature Requests

Have an idea for a new feature? We love hearing from our customers! Share your ideas through:

• Support portal — Submit a feature request

• CodeCanyon comments — Share your ideas publicly

• Community discussions — Vote on other users' feature requests

We actively listen! Many of our features (like the Landing Page Builder, Custom Domains, and Find My Tenant) were built based on customer requests. Your feedback shapes the product!

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Stay Updated

• Check CodeCanyon for module updates

• Visit our support portal for announcements

• Watch our YouTube tutorials for new feature walkthroughs

Thank you for choosing the Perfex CRM SaaS Module! We're proud to be featured in the official Perfex CRM recommended modules list, and we're committed to your success. If you enjoy the module, a 5-star review on CodeCanyon helps us immensely and helps other buyers find us!

👉 Leave a Review on CodeCanyon