👁️Preview Pane
The Preview Pane shows email content in a split-view layout, allowing you to read emails without opening them in a separate page. This Gmail-style feature improves productivity by letting you quickly scan and read emails.
🎯 What is the Preview Pane?
The Preview Pane displays:
Email list on the left
Email preview on the right
Full email content without leaving the list view
Quick actions and navigation
Benefits:
Read emails faster
See email content while browsing list
Quick navigation between emails
Gmail-style interface
✅ Prerequisites
The Preview Pane is available by default. You can toggle it on/off using the interface button.
🔄 Toggling Preview Pane
Enable Preview Pane
Navigate to Mailbox → Emails
Look for the Preview Pane toggle button (usually in the toolbar)
Click to enable split-view
Email list and preview will appear side-by-side
Disable Preview Pane
Click the Preview Pane toggle button again
Preview pane will close
Only email list is shown
📧 Using Preview Pane
Viewing Emails
Click any email in the list
Email content appears in the preview pane
Scroll to read full email
Click another email to switch preview
Navigation
Click email in list: Shows in preview pane
Arrow keys: Navigate up/down through emails
Scroll: Scroll preview pane to read content
Quick Actions
From the preview pane, you can:
Reply: Click Reply button
Forward: Click Forward button
Archive: Click Archive button
Delete: Click Delete button
Star: Click star icon
Tag: Select tags from dropdown
Mark as Important: Click important icon
🔍 Search in Preview Pane
Preview pane has its own search functionality
Use search bar in preview pane
Search within the current email or across emails
Results update in real-time
⚙️ Preview Pane Settings
Auto-mark as Read
When preview pane is enabled:
Emails can be automatically marked as read when previewed
Controlled by Auto-mark as Read on Preview setting
Can be set globally or per-staff
To Configure:
Go to Setup → Settings → Mailbox Settings
Find Auto-mark as Read on Preview
Select Yes or No
Or configure per-staff in Mailbox Config
💡 Best Practices
Use for Quick Scanning: Preview pane is great for quickly scanning emails
Toggle as Needed: Enable/disable based on your workflow
Combine with Search: Use search in preview pane to find specific content
Keyboard Navigation: Use arrow keys for faster navigation
Full View for Long Emails: Open full view for very long emails or detailed reading
🎨 Layout Options
Split View
Left: Email list (narrower)
Right: Email preview (wider)
Adjustable widths (if supported)
List Only
Full Width: Email list only
Click to Open: Click email to open in full view
Traditional email client style
⚠️ Important Notes
Preview pane shows email content but may truncate very long emails
Some complex HTML emails may render differently in preview
Preview pane works with all folders (Inbox, Sent, Archive, etc.)
Preview pane state is remembered per user
Auto-mark as read can be configured per-staff or globally
🔗 Related Documentation
Organizing Emails - General organization tips
Replying to an Email - Reply from preview pane
Settings Reference - Auto-mark as read settings
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