🧵Email Threading
Email Threading groups related emails (replies, forwards) into conversation threads, making it easier to follow email conversations and keep your inbox organized.
🎯 What is Email Threading?
Email Threading automatically groups:
Original emails and their replies
Email chains and conversations
Related messages in a single thread
Benefits:
See entire conversation at a glance
Reduce inbox clutter
Easier to follow email discussions
Gmail-style conversation view
✅ Prerequisites
Email Threading must be enabled in Setup → Settings → Mailbox Settings → Enable Email Threading.
📧 How Threading Works
Thread Structure
When threading is enabled:
Related emails are grouped together
Original email appears first
Replies appear below in chronological order
Thread can be expanded or collapsed
Thread Indicators
Thread Icon: Shows number of messages in thread
Expand/Collapse: Click to show/hide thread messages
Unread Count: Shows unread messages in thread
🔍 Viewing Threads
Expand Thread
Find an email with threading indicator
Click the expand icon (usually a chevron or arrow)
All related messages in the thread will appear
Messages are shown in chronological order
Collapse Thread
Click the collapse icon again
Thread collapses to show only the latest message
Thread indicator shows total message count
Thread Navigation
Previous/Next: Navigate between messages in thread
Original Message: Jump to the first email in thread
Latest Reply: Jump to the most recent message
✉️ Replying in Threads
Reply to Thread
Open the thread
Click Reply on any message in the thread
Your reply will be added to the thread
Thread automatically expands to show your reply
Reply All in Thread
Open the thread
Click Reply All
All participants in the thread will receive your reply
Reply is added to the thread
🔄 Thread Behavior
New Emails in Thread
New replies automatically appear in the thread
Thread moves to top of inbox (if sorted by date)
Unread count updates automatically
Thread Sorting
Threads are sorted by the latest message date
Most recent activity appears first
Original message date is preserved
💡 Best Practices
Keep Threads Together: Don't delete individual messages from threads
Use Thread View: Expand threads to see full conversation context
Reply in Context: Reply within threads to maintain conversation flow
Tag Threads: Tag entire threads for organization
Archive Threads: Archive complete threads when conversation is done
⚙️ Threading Settings
Enable/Disable Threading
Go to Setup → Settings → Mailbox Settings
Find Enable Email Threading
Select Yes or No
Save settings
Note: Disabling threading shows all emails in a flat list without grouping.
⚠️ Important Notes
Threading is based on email headers (In-Reply-To, References)
Not all email clients create proper threading headers
Some emails may not thread correctly if headers are missing
Threading works best with standard email clients (Gmail, Outlook, etc.)
Threading feature must be enabled in Settings
🔗 Related Documentation
Replying to an Email - How to reply in threads
Organizing Emails - General organization tips
Settings Reference - Enable Email Threading
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