⚠️Reporting Broken Assets

How to report broken or damaged assets in the Asset Management module

When an asset is damaged or broken (but not lost), use the Report Broken feature to document the incident, track repair status, and maintain accurate inventory counts.

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1. 🚨 When to Report Broken

• Asset is damaged and unusable

• Equipment has malfunctioned

• Physical defect discovered

• Asset needs repair (not yet sent for warranty)

Note: Broken assets remain in your total count but are tracked separately. Use Warranty when sending for repair under warranty.

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2. 📍 Access the Feature

From Asset List:

1. Go to Assets → Assets

2. Click on the asset

3. Use the Broken or Report Broken action

From Asset Detail:

• Open the asset and find the Report Broken button in the actions menu

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3. 📝 Fill in Broken Report Details

Required Information

Field	Description
Broken Code	Auto-generated (e.g., BRK-00000001) — editable if needed
Quantity	Number of units that are broken
Broken Time	Date and time of the incident or discovery

Optional Information

Field	Description
Description	What happened, extent of damage, location, etc.

Reference

• Remaining Quantity — Shows current available vs. total (read-only)

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4. ✅ Save the Report

Click Save. The system will:

• ✅ Generate a unique broken report code

• ✅ Update total_damages for the asset

• ✅ Record the event in inventory history

• ✅ Log the action in the audit log

• ✅ Trigger webhook asset.broken (if configured)

• ❌ Does NOT reduce total quantity — broken items stay in inventory until liquidated or repaired

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5. 🔄 What Happens Next

• Broken count is tracked separately from available quantity

• You can send the asset for Warranty repair (reduces broken count when processed)

• Use Liquidation if the asset is disposed of

• Reports will show broken vs. available vs. allocated

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💡 Best Practices

• 📸 Document damage — Add photos as attachments if possible

• 📋 Describe clearly — Help future audits and insurance claims

• 🔗 Link to warranty — If under warranty, use the Warranty feature next

• 📊 Review regularly — Run reports to see broken asset trends