🛡️ Asset Warranty Management
How to report warranty claims and track asset repairs using the Asset Management module for Concord CRM
Last updated
How to report warranty claims and track asset repairs using the Asset Management module for Concord CRM
Last updated
When assets break down or malfunction and are covered under warranty, the Asset Warranty feature helps you document warranty claims, track repair costs, and maintain accurate records for asset protection and cost recovery.
From Assets Section: Navigate to the Assets section and click on the specific asset that needs warranty service. Look for warranty options in the asset detail page.
From Asset Warranties Section: Go directly to Asset Warranties to view all warranty claims or create new warranty reports.
Click on the New Warranty button to start documenting the warranty claim. This opens a detailed form for capturing all warranty-related information.
Warranty Code: System automatically creates a unique code (WR-00000001) for tracking purposes
Asset: Select which asset is being claimed under warranty
Quantity: Enter the exact number of units affected by the warranty claim
Broken Amount: Specify the monetary value of the damage or repair cost
Warranty Time: Set the date when the warranty claim was initiated or when the issue occurred
Warranty Cost: Enter the cost associated with the warranty claim (if any out-of-pocket expenses)
Description: Provide detailed information about:
What went wrong with the asset
Symptoms or problems observed
Circumstances leading to the failure
Warranty terms being claimed
Expected repair or replacement details
Remaining Quantity: Shows current available/total quantity to understand inventory impact
Click Save to complete the warranty claim. The system will:
Generate a unique warranty code for trackin
Update the asset's status history to include warranty claim
Create a permanent warranty record
Link the claim to the asset for complete tracking
Record the warranty event in asset lifecycle
This comprehensive warranty management system ensures you can effectively track asset failures, manage warranty claims, and maintain accurate financial records while protecting your asset investments through proper warranty utilization.
