# 2. How to integrate Twilio to Concord

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Twilio SMS gateway configuration
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This guide outlines the steps required to successfully integrate and configure the Twilio SMS Gateway with your Concord CRM installation.

#### Prerequisites

* A Twilio account with valid credentials (Account SID and Auth Token)
* At least one active phone number in your Twilio account
* Administrator access to your Concord CRM instance

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#### 🔧 Step-by-Step Configuration

1. **Log in to Concord CRM**
   * Access your CRM using administrator credentials.
2. **Navigate to Settings**
   * From the left-hand sidebar menu, click on **Settings**.
3. **Access Twilio Integration**
   * On the **Settings** page sidebar menu, click on the **Integrations** section.
   * Click on **Twilio** to open the configuration panel.
4. **Enter Twilio Credentials**
   * Locate your **Account SID** and **Auth Token** from your Twilio Console.
   * Paste the credentials into the respective fields in Concord CRM.
5. **Retrieve Available Numbers**
   * Once valid credentials are provided, the **Retrieve Numbers** button will become active.
   * Click **Retrieve Numbers** to fetch the list of phone numbers associated with your Twilio account.
6. **Select a Phone Number**
   * Choose the desired phone number from the dropdown list that appears after retrieval.
7. **Create a Twilio Application**
   * After selecting a number, the **Create Application** button will be enabled.
   * Click **Create Application** to generate a new Twilio application with appropriate webhook configurations.
   * The application details will be automatically populated in the integration form.
8. **Save Configuration**
   * Review the settings and click **Save** to finalize the integration.

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#### ✅ Completion

Once the above steps are completed, your Twilio SMS gateway will be fully integrated and ready for use within Concord CRM.